Cancel your Air Europa flight with a Touriyo agent
Air Europa's own number for the United States
1 844 386 9737Hours Air Europa publishes: 24-hour service
Checked against the airline's own pages on 18 October 2026 · all of Air Europa's channels
Touriyo is an independent travel agency. We are not Air Europa and we do not act on its behalf. The number on this page reaches Touriyo; Air Europa's official channel is 1 844 386 9737 (source: www.aireuropa.com/ot/en/aea/customer-service.html, checked 18 October 2026).
Before anything is cancelled, a Touriyo agent reads your fare rules and tells you what Air Europa returns: money, a credit or nothing, and by when. If Touriyo issued the ticket, the agent cancels it once you agree. If you bought it from Air Europa or another agency, the agent explains the rules and points you to the channel that can cancel it.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call with your booking reference and the name on the ticket.
- The agent reads the fare rules and tells you what Air Europa returns: money, a credit or nothing, and by when.
- If Touriyo issued the ticket, the agent cancels it once you agree and sends you the confirmation. If you bought it from Air Europa or another agency, the agent explains the rules and tells you which channel can cancel it.
- Touriyo's fee, if any, is charged only when the cancellation is done, and it is never taken out of money the airline owes you.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What Air Europa publishes about this
- Economy LITE and STANDARD: 'Refunds: Not permitted' (short/medium haul from Israel: with €/$100 penalty).
- Economy FLEX long haul: allowed before departure of the first flight with a 60 EUR/USD penalty per journey (Istanbul route 400 USD per leg); short/medium haul FLEX with a €/$/£/Fr 30 penalty per journey.
- Premium FLEX: refundable up to 15 days before the first flight with a €150/$175 penalty, non-refundable afterwards.
- Business FLEX: refundable without penalty before the trip starts (J class any time); Business STANDARD not permitted.
Checked against the airline's own pages on 18 October 2026
Sources: https://www.aireuropa.com/ot/en/aea/aexperience/our-fares.html, https://www.aireuropa.com/ot/en/aea/travel-information/terms-and-conditions/ticket-conditions.html, https://www.aireuropa.com/ot/en/aea/travel-information/terms-and-conditions/conditions-of-carriage.html, https://www.aireuropa.com/ot/en/aea/faq.html?category=Gestion-de-reservas
Contact Air Europa directly
These are the numbers and pages Air Europa publishes, copied exactly as the airline shows them. They are not Touriyo's.
Lines Air Europa publishes for the United States
- Reservations and customer service
- 1 844 386 9737In Spanish and English · Toll-free · Hours Air Europa publishes: 24-hour serviceSource: aireuropa.com
- Complaints
- 800 798 57 73In English and Spanish · Toll-free · Hours Air Europa publishes: 08:00 to 22:00 LTSource: aireuropa.com
Online, on Air Europa's own website
- Manage a booking
- https://www.aireuropa.com/es/es/mytrips
- Online check-in
- https://www.aireuropa.com/es/es/mytrips/checkin
- Contact page
- https://www.aireuropa.com/ot/en/aea/customer-service.html
- Chat
- https://www.aireuropa.com
- Baggage rules and fees
- https://www.aireuropa.com/ot/en/aea/travel-information/baggage/carry-on-luggage.html
- Group bookings
- https://www.aireuropa.com/ot/en/group-bookings
- Loyalty program
- https://www.aireuropa.com/ot/en/aea/suma.html
Air Europa's lines in other countries (6)
Spain
- Reservations and customer service
- 911 401 501In Spanish and English · Hours Air Europa publishes: 24-hour service
- Reservations and customer service
- 900 649 191In Spanish · Toll-free
- Reservations and customer service
- 911 360 080In Spanish and English · Hours Air Europa publishes: Monday to Sunday from 7 am to midnight
- Baggage
- +34 911 360 190In Spanish and English · Hours Air Europa publishes: Monday to Friday (business days) from 9 am to 6 pm (mainland Spain time)
- Loyalty program
- +34 911 360 200In Spanish and English · Hours Air Europa publishes: Monday to Saturday from 9 am to 9 pm and Sundays from 9 am to 2 pm (SUMA page)
Colombia
- Reservations and customer service
- +57 601 508 8262In Spanish and English · Hours Air Europa publishes: 24-hr service
- Reservations and customer service
- +34 911 401 530In Spanish and English · Hours Air Europa publishes: Monday to Sunday from 7 am to midnight (mainland Spain time)
- Sales or airport office
- +57 601 743 3232In Spanish
Mexico
- Reservations and customer service
- +52 558 840 9543In Spanish and English · Hours Air Europa publishes: 24-hour service
United Kingdom
- Reservations and customer service
- +44 0 20 4586 5424In Spanish and English · Hours Air Europa publishes: 24 hour service
India
- Sales or airport office
- +91 11 43640467
Lines Air Europa publishes for all other countries
- Reservations and customer service
- (+ 34) 911 401 501In Spanish and English · Hours Air Europa publishes: 24-hour service
- Baggage
- +34 911 360 190In Spanish and English · Hours Air Europa publishes: Monday to Friday (business days) from 9 am to 6 pm (mainland Spain time)
- Loyalty program
- +34 911 360 200In Spanish and English · Hours Air Europa publishes: Monday to Saturday from 9 am to 9 pm and Sundays from 9 am to 2 pm (SUMA page)
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other Air Europa ticket: explain Air Europa's published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that Air Europa or another agency issued: only the issuer can.
- Decide or speed up a refund: Air Europa decides and pays it.
What Air Europa publishes about tickets bought through an agency
FAQ: 'If you booked through an agency (e.g., eDreams, Gotogate, etc.), you should contact their customer service department to process the cancellation and refund of your ticket.' Changes: 'Alternatively, please contact your travel agent.' Conditions of carriage 10.1.b.iii: 'If the Ticket was purchased through an authorised Agent, the refund shall be made to that authorised Agent.' Disruption flexibility (strike FAQ): 'contact your point of sale or our Air Europa Customer Service'. Agencies have their own support lines per country ('Air Europa Agency Support') and the AEA Direct agency portal.
Sources: aireuropa.com · checked on 18 October 2026
Questions people ask
Will I get my money back if I cancel an Air Europa ticket?
It depends on the fare and on Air Europa's rules. Air Europa publishes: Economy LITE and STANDARD: 'Refunds: Not permitted' (short/medium haul from Israel: with €/$100 penalty). Economy FLEX long haul: allowed before departure of the first flight with a 60 EUR/USD penalty per journey (Istanbul route 400 USD per leg); short/medium haul FLEX with a €/$/£/Fr 30 penalty per journey. A Touriyo agent reads your ticket's rules before anything is cancelled.
Can Touriyo cancel a ticket I bought directly from Air Europa?
No. Only Air Europa can cancel a ticket it issued, and only the issuing agency can cancel one bought from an agency. A Touriyo agent explains Air Europa's published rules, points you to the right channel and, if a new ticket works out better, can book it for you.
What does Touriyo charge to cancel?
Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only when the cancellation is done. If your fare returns nothing, the agent tells you first and you can decide not to go ahead.
Can I cancel directly with Air Europa?
Yes, through Air Europa's own channels listed on this page, at no agency cost.
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