Turkish Airlines bookings: changes, cancellations and refunds with Touriyo

Fare Rules page. Domestic Turkiye: no changes 0-1 hour before departure; 1-12 hours before: B-Q classes change with a TRY 1,350 penalty plus fare difference (not refunded if lower), T-F classes no changes; 12 hours or more before: B-Q classes TRY 1,100 penalty, T-F no changes; same-day earlier flight at the airport within 4 hours of departure: 210 TL plus ticketing service fee. Turkiye-Ercan (TRNC) flights: TRY 1,950 (1-12 h) / TRY 1,750 (12 h+), none in V/P/W/U/F classes. International: 'Date/Route Change will vary depending on flight route and class. Please see fare notes on the Payment and Confirmation page' - branded packages EcoFly / ExtraFly / PrimeFly (Economy) and BusinessFly / BusinessPrime, plus non-branded Economy and Business Promotion / Restricted / Flexible fares. Hold-the-price option: none 0-5 days before departure, 24-hour paid option 5-10 days, 72-hour paid option 10+ days; Classic Plus/Elite/Elite Plus members free 48 h (10+ days) or 24 h (5-10 days); 'A 24-hour free of charge option is available for up to 7 days remaining until flights from/to the United States'. Changes and refunds for flights cancelled by Turkish Airlines can be made on the website, the mobile app, through travel agents or sales offices.

Domestic Turkiye: 'Cancellations and refunds are not permitted within 12 hours of the flight'; 12 hours or more before departure TRY 1,450 is deducted and the rest (minus the ticketing service fee, never refundable) is refunded; classes Q/T/L/V/P/W/U/F are non-refundable; Turkiye-Ercan TRY 1,950 deduction. No-show: 'the ticket cannot be refunded after the flight. Only the airport tax is refunded'. International Promotion fares: 'Cancelations and refunds not permitted. Only taxes are refunded'; no-show penalty to reuse a ticket depends on route and class, ticket not refundable except taxes; Restricted and Flexible fares follow the fare notes shown at purchase. Flights cancelled or rescheduled by Turkish Airlines: change or refund via website, mobile app, travel agents or sales offices. Name corrections cannot be made on no-show or expired tickets.

Refundable tickets: Domestic: refundable with TRY 1,450 deduction (12 h+), except classes Q/T/L/V/P/W/U/F; international Promotion non-refundable (taxes only); Restricted/Flexible per fare notes.

No 24-hour free cancellation statement found; the page offers a free 24-hour HOLD ('ticketing option') for flights from/to the United States when 7 or more days remain before departure, and paid 24/72-hour holds otherwise.

Carry-on: Economy: one cabin bag max 23 x 40 x 55 cm and 8 kg plus one personal item 40 x 30 x 15 cm up to 4 kg. Business: two cabin bags 23 x 40 x 55 cm, 8 kg each (16 kg total) plus one personal item. Infants: one 8 kg cabin bag and a stroller up to 115 cm. Non-compliant cabin bags are checked and charged per the excess tariff.

Checked bags: Piece concept routes: each bag max 23 kg in Economy and 32 kg in Business, max 158 cm; weight concept on domestic flights (EcoFly domestic 15 kg, infant 10 kg) and international Promotion fares 'at least 20 kg, may vary by destination'; branded packages EcoFly/ExtraFly/PrimeFly: 'Checked baggage allowance varies depending on the route' (EcoFly may include no checked bag on some routes). No single bag may exceed 32 kg. Star Alliance Gold: +1 piece or +20 kg. Miles&Smiles Classic Plus/Elite/Elite Plus extra allowance on all packages.

Fees: Oversize 158-292 cm: USD 110 on flights from/to Turkiye, USD 150 on beyond flights, TRY 1,000 domestic, per piece; above 292 cm not accepted. Extra baggage via the baggage calculator (fees may change up to 8 hours before the flight): https://www.turkishairlines.com/en-int/additional-services/excess-baggage/

Self-service 'Passenger name correction' tool (ticket number/PNR + surname). Free on the website/app: title corrections (unlimited); once only: single-letter error, name and surname reversed, name or surname entered twice. Legal name changes (marriage, divorce) via the feedback form, free with official documents. Other corrections via the feedback form: 450 TL for Turkish domestic tickets, 50 USD for international tickets, subject to ticket rules. Not possible on expired, cancelled or no-show tickets; never a transfer to another person.

Domestic: 'In cases where the flight right is not used (no-show), the ticket cannot be refunded after the flight. Only the airport tax is refunded.' General rule: 'No-show (failure to board the flight without prior cancelation) Cancelations/refunds will not be processed, only landing charges are refunded (the ticketing service charge and fuel duty are not included in refunded taxes)'. International: 'The ability to pay a penalty fee to reuse a ticket depends on flight route and ticket class.'

Turkish Airlines sells these fare families, each with its own change, refund and baggage rules:

• Economy: EcoFly, ExtraFly, PrimeFly (branded packages)
• Business: BusinessFly, BusinessPrime
• Non-branded international: Economy Promotion / Restricted / Flexible; Business Promotion / Restricted / Flexible
• Domestic booking classes B-Q (changeable) vs T-F (non-changeable)

Turkish Airlines' loyalty program is Miles&Smiles (Classic, Classic Plus, Elite, Elite Plus); Star Alliance. Miles and status are managed with Turkish Airlines, not with Touriyo.

FAQ answers last modified 16-04-2025 (API field lastModifiedDateTime); domestic penalties in TRY (1,350 / 1,100 / 1,450); oversize fees USD 110 / 150; name-correction fees 450 TL / 50 USD.

The FAQ lists 'travel agents or sales offices' alongside the website and app as the channels for changes and refunds of cancelled or rescheduled flights; no explicit statement that agency tickets must be handled by the agency was found.