Wizz Air bookings: changes, cancellations and refunds with Touriyo

Change date, time and destination (and passenger details, seats and other services) online in your WIZZ Account up to 3 hours before departure; a flight change fee plus any fare difference applies and only credit-card payment is accepted. Fees page: flight change fee EUR 50-60 per flight per passenger on wizzair.com and also via call centre or at the airport (call centre adds EUR 15 per request/transaction); WIZZ Flex (EUR 11-30 per flight per passenger) waives the change fee. If the booking was partly or wholly paid with a WIZZ voucher, changes are possible only for all passengers and all flights together. Third-party services (insurance, transfer) are not changed automatically. Travel-agency bookings: ask the agency to log into the account used to book and modify, rebook or refund on your behalf, or get the booking data from the agency (6-character confirmation code, e-mail, phone, last four digits and expiry of the card) and then contact Wizz Air; without it the booking owner cannot be validated.

Cancel online in your WIZZ Account up to 3 hours before departure for a cancellation fee: more than 14 days before departure EUR 30-120 per passenger per flight; within 14 days a 'seat protection fee' of EUR 50-150 applies. With WIZZ Flex there is no cancellation fee, and the refund goes to the WIZZ Account as credits that cannot be converted to cash. Refund policy page: voluntary cancellation is refunded in WIZZ credits via the account, or to the original payment method via Live Chat or Call Centre; if Wizz Air cancels or delays the flight over 5 hours you may take credits or the original payment method (a form converts credits to cash). Refunds are issued within 72 hours. WIZZ Discount Club benefits may be recovered from other passengers if the member cancels. Illness: partial refund with a medical certificate; death of an immediate family member (within 30 days): refund with certificate.

Refundable tickets: Voluntary cancellation: fee by days to departure (see above), refund as WIZZ credits. Wizz Air cancellation or delay over 5 hours: credits or original payment method.

Carry-on: Every passenger may bring 1 free carry-on bag on board: max 10 kg, 40 x 30 x 20 cm (must fit under the seat in front). A trolley bag (max 10 kg, 55 x 40 x 23 cm, overhead bin) is added with WIZZ Priority; with it, a total of two cabin pieces.

Checked bags: Checked-in bags are sold separately: 10 kg, 20 kg, 26 kg or 32 kg per bag (max size 149 x 119 x 171 cm), up to 6 checked bags per passenger; bundles WIZZ GO and WIZZ PLUS include baggage.

Fees: All-services-and-fees page (EUR, per flight per passenger per bag): online or call centre, low season 10 kg 0.00-105.50, 20 kg 0.00-112.50, 26 kg 0.00-120.50, 32 kg 0.00-128.50; high season 10 kg 2.00-115.00, 20 kg 2.00-122.00, 26 kg 3.00-130.00, 32 kg 4.00-138.00; at the airport 20 kg 70.00-80.00; cabin baggage fee at the airport 55.00-65.00; sports equipment 55.00-65.00 (airport 70.00); excess weight at the airport 13.00-15.00 per kg. High season: 21 Mar-20 Apr 2026, 12 Jun-30 Sep 2026, 15 Dec 2026-10 Jan 2027.

Online in the WIZZ Account up to 3 hours before departure: free correction of a misspelled name if at most 3 characters change, an abbreviated name is extended to match the travel document, the title/gender changes, or first and last names are swapped - only ONE free name correction per booking. A complete change of the traveller's name costs the name change fee per passenger per flight; via the call centre the transaction fee is added. Name change after marriage or divorce: free via a claim form (answer may take up to 30 days) or Live Chat/Call Centre if urgent. Adding a middle name or title: free through Call Centre or Live Chat.

The fees page lists a 'Missed departure fee' of EUR 120.00 per flight per passenger under Change Fees.

Group booking page: groups of 16 or more passengers (fixed price for all, names uploaded and changed free until 72 hours before departure, passenger numbers can grow by up to 10% until 30 days after booking and no later than 60 days before departure, two instalments if booked more than 30 days ahead; group fares do not include baggage). The contact page's Group Desk: customer service hours 4 AM to 9 PM UTC, Monday to Sunday, English only (choose 0 in the language selector).

Cancellation by Wizz Air: rebook, alternative transport or refund; compensation under Article 7: EUR 250 for flights up to 1,500 km; EUR 400 for 1,501-3,500 km on all intra-Community (EU-EEA) flights; EUR 600 for flights over 3,500 km on non-intra-Community flights; reduced by 50% if the new flight arrives within 2 h (up to 1,500 km), 3 h (1,501-3,500 km) or 4 h (over 3,500 km) of the original arrival. No compensation if informed 2 weeks before, or 2 weeks-7 days before with an alternative departing no more than 2 h earlier and arriving less than 4 h later, or under 7 days with 1 h / 2 h limits, nor for extraordinary circumstances. Delay over 3 h at arrival: compensation as per Article 7 unless extraordinary circumstances; delay of 5 h or more: rebook, alternative transport or refund. Denied boarding: same amounts, reduced by 50% when the arrival delay does not exceed 2/3/4 h. Care: two free calls/messages, hotel and transport if rebooked on another date, alternative transport costs if reasonable. Claims by third parties are handled only if the passenger has claimed first; the assignment administration fee is EUR 50. Claims are answered within 30 days.

Wizz Air sells these fare families, each with its own change, refund and baggage rules:

• Basic
• WIZZ Go (bundle)
• WIZZ Plus (bundle)
• WIZZ Flex (add-on: free change and cancellation, refund in credits)

Wizz Air's loyalty program is WIZZ Discount Club (paid membership) and WIZZ credits; no miles programme. Miles and status are managed with Wizz Air, not with Touriyo.

High-season baggage fee calendar published for Easter, Summer and Christmas 2026-27; no dated policy-change notice seen.

Wizz Air states (Contact us > 'I booked through a travel agency'): 'You have two options: Ask the travel agency to log into the account, with which the booking was made, and modify, rebook, or refund your flight on your behalf. Contact the travel agency and request the following data: Confirmation code (6-digit code); Email address; Phone; Four last digits and expiry date of the card used for payment (can be different from what you used on the third-party website). After that you may contact us and modify, rebook, or refund your reservation. Unfortunately, without this data we cannot validate the booking owner.' Wizz Air also warns that group and claim-management companies have their own claim channel.