Get help with your Wizz Air refund from a Touriyo agent
None of the phone lines Wizz Air lists below is for the United States.
Wizz Air's own websitewizzair.com
Checked against the airline's own pages on 18 October 2026 路 all of Wizz Air's channels
Touriyo is an independent travel agency. We are not Wizz Air and we do not act on its behalf. The number on this page reaches Touriyo.
A refund is Wizz Air's decision and Wizz Air's money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Wizz Air's published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call with your ticket number or booking reference.
- The agent checks Wizz Air's published refund rules for your fare, including what applies when the airline cancels or changes your flight.
- If Touriyo issued the ticket, we request the refund from Wizz Air and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
- Wizz Air decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What Wizz Air publishes about this
- Voluntary cancellation: fee by days to departure (see above), refund as WIZZ credits.
- Wizz Air cancellation or delay over 5 hours: credits or original payment method.
- Wizz Air takes refund requests on its own website (wizzair.com).
Checked against the airline's own pages on 18 October 2026
Sources: https://www.wizzair.com/en-gb/help-centre/booking-modification/cancel-flight/cancel-your-flight, https://www.wizzair.com/en-gb/help-centre/delay-cancellation-and-refund/refund/refund-policy-and-eligibility
Contact Wizz Air directly
These are the numbers and pages Wizz Air publishes, copied exactly as the airline shows them. They are not Touriyo's.
None of the phone lines Wizz Air lists below is for the United States.
Online, on Wizz Air's own website
- Manage a booking
- https://www.wizzair.com/en-gb/help-centre/booking-modification
- Online check-in
- https://www.wizzair.com/en-gb/help-centre/check-in-and-boarding
- Contact page
- https://www.wizzair.com/en-gb/help-centre/contact-us
- Refund requests
- https://www.wizzair.com/en-gb/help-centre/delay-cancellation-and-refund/refund/refund-policy-and-eligibility
- Baggage rules and fees
- https://www.wizzair.com/en-gb/help-centre/booking-information-and-services/baggage/baggage-allowance
- Group bookings
- https://www.wizzair.com/en-gb/help-centre/booking-information-and-services/general-information/group-bookings
- Loyalty program
- https://www.wizzair.com/en-gb/information-and-services/prices-discounts/all-services-fees
Wizz Air's lines in other countries (3)
Hungary
- Reservations and customer service
- +3616777505In English 路 Hours Wizz Air publishes: Monday to Sunday 00:00 to 24:00
Spain
- Reservations and customer service
- +34900645333In Spanish 路 Hours Wizz Air publishes: Monday to Friday 9:00 to 18:00
- Reservations and customer service
- +34900645333In English 路 Hours Wizz Air publishes: Monday to Sunday 00:00 to 24:00
United Kingdom
- Reservations and customer service
- +443333000233In English 路 Hours Wizz Air publishes: Monday to Sunday 00:00 to 24:00
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other Wizz Air ticket: explain Wizz Air's published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that Wizz Air or another agency issued: only the issuer can.
- Decide or speed up a refund: Wizz Air decides and pays it.
What Wizz Air publishes about tickets bought through an agency
Wizz Air states (Contact us > 'I booked through a travel agency'): 'You have two options: Ask the travel agency to log into the account, with which the booking was made, and modify, rebook, or refund your flight on your behalf. Contact the travel agency and request the following data: Confirmation code (6-digit code); Email address; Phone; Four last digits and expiry date of the card used for payment (can be different from what you used on the third-party website). After that you may contact us and modify, rebook, or refund your reservation. Unfortunately, without this data we cannot validate the booking owner.' Wizz Air also warns that group and claim-management companies have their own claim channel.
Sources: wizzair.com 路 checked on 18 October 2026
Questions people ask
Does Touriyo decide Wizz Air refunds?
No. Only Wizz Air decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Wizz Air's published rules and files the request for tickets Touriyo issued.
Which Wizz Air tickets are refundable?
Voluntary cancellation: fee by days to departure (see above), refund as WIZZ credits. Wizz Air cancellation or delay over 5 hours: credits or original payment method. Checked against Wizz Air's own pages on 18 October 2026.
What does Touriyo charge?
Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.
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