Wingo bookings: changes, cancellations and refunds with Touriyo

Voluntary date or route changes are self-service in 'Mi Reserva' up to 4 hours before departure, provided check-in has not been done; the ticket is valid only until the date and time of the flight. There is no limit on the number of changes, but each change is subject to a change penalty plus any fare difference (and tax differences for route changes; route changes only domestic-to-domestic or international-to-international). GO Standard and GO Plus fares include 'Flex 1': the first date/route change is penalty-free if made more than 15 days before the original flight (fare difference still applies); within 15 days the penalty applies. GO Extra, or the paid 'Flex+' add-on bought at booking (available up to 72 h before departure), allows unlimited penalty-free changes until 24 hours before departure for one year from issue. Operational disruptions: for causes outside Wingo, free change within 10 days of the original date (no penalty beyond that, fare difference may apply) or refund in a voucher; for causes attributable to Wingo, free rebooking without fare difference or 100% refund (voucher or original payment method), for disruptions over 1 hour.

All Wingo fares and optional services are promotional and non-refundable; tickets are valid until the date and time of the flight. Refund rights published: (1) Retracto (Colombian law) only on routes to/from Colombia bought at a distance (call center, app, web), requested within 5 business days of purchase and only when the flight is not within the next 5 business days; the administrative fee and its VAT are retained; refund within the legal term via the refund module. (2) Desistimiento does not apply because all fares are registered as promotional. (3) Force majeure (death or serious illness of the passenger or a close relative, with certificates): refund in a voucher valid 1 year, processed within 15 calendar days, requested before the flight or up to 10 days after. (4) Operational disruptions: voucher (issued in 3-5 business days, valid 1 year) when the cause is external; when attributable to Wingo, 100% refund in voucher or to the original payment method.

Refundable tickets: No fare is refundable voluntarily ('todas nuestras tarifas y servicios opcionales son promocionales, no reembolsables'). Only retracto (Colombia, 5 business days), force majeure and airline-caused disruptions give a refund.

Credits and vouchers: Voucher issued in 3-5 business days, sent to the booking e-mail, valid 1 year from issue, non-refundable, usable as payment for a new Wingo purchase (terms: https://www.wingo.com/centro-de-ayuda/cambios-y-flexibilidad/voucher).

Carry-on: Personal item included in every ticket: 1 morral o cartera, max 40 x 35 x 25 cm (alto x largo x ancho) and 10 kg, under the seat, no wheels ('Excepto Venezuela'). Carry-on bag ('equipaje de mano / en cabina'): max 12 kg and 55 x 45 x 25 cm including wheels and handles; included in GO Standard, GO Plus and GO Extra, sold as an add-on otherwise; if it exceeds size/weight it is charged as checked baggage; accepted at the gate only until 30 minutes before departure. Infants: one extra personal item (e.g. pañalera).

Checked bags: Up to 3 checked bags per passenger, each max 23 kg and 158 cm linear (alto + largo + ancho incl. wheels and handles). GO Plus and GO Extra include the first 23 kg bag. The 23 kg limit is per bag (cannot be split); over 23 kg a per-kilo overweight charge applies, max 32 kg per bag. Baggage over 23 kg, carry-on replaced by checked bag etc. all charged at 100%.

Fees: Reference prices ('DESDE') are published in the optional-services list, which varies by purchase channel, route and anticipation; airport prices are higher (up to 50-60% more than wingo.com).

Spelling correction ('Corrección de datos'): up to 3 letters of the name or surname can be corrected free of charge before the trip in 'Mi Reserva', as long as the ticket holder does not change; document-number corrections are done during online check-in (72 h to 3 h before departure); no corrections once any segment has been flown. Passenger change ('Cambio de viajero'): Wingo allows changing the traveller's name in 'Mi Reserva' for the same date, route and flight, paying a penalty that varies by market (domestic / international) and applies to the whole trip (ida y vuelta); up to 5 calendar days before departure; only 1 name change per booking; before the trip starts; same passenger type (adult to adult, child to child); for complex bookings via the contact form with an authorisation letter and ID images.

Tickets expire on the day, date and hour of the flight and are non-refundable. On a round trip under the same booking code each segment is valid until its own flight time, so if you miss the first segment you can still use the second if its date has not passed.

Wingo sells these fare families, each with its own change, refund and baggage rules:

• GO Basic (ticket + personal item; airport check-in/printing paid; no carry-on)
• GO Standard (adds 12 kg carry-on; includes Flex 1 - first change free >15 days before)
• GO Plus (adds first 23 kg checked bag, standard seat selection, airport check-in; includes Flex 1)
• GO Extra (adds priority boarding, ExtraEspacio seat, unlimited free changes until 24 h before - Flex+)
• The GO fare applies to all travellers in the booking and can differ per segment; no upgrade to a higher GO fare after purchase (services are bought separately)

Checked-baggage rules for routes to/from Venezuela changed from 14 November 2025. High-season surcharge dates published for 2026 (11 Jun-22 Jul, 1-13 Oct, 17-31 Dec) and 2027. Help-centre content stamped 2026-09-16 (Flex fragment).

Wingo's pages describe only direct channels (wingo.com, app, Call Center, airport ticket offices). Flex 1 'aplica para compras realizadas en nuestra página web y todos los canales de venta directos de Wingo'. The Colombian retracto applies to purchases 'por medios no tradicionales o a distancia (compras no presenciales: Call center, app y página web)'.