Get help with your Wingo refund from a Touriyo agent
Wingo's own number for the United States
Checked against the airline's own pages on 18 October 2026 路 all of Wingo's channels
Touriyo is an independent travel agency. We are not Wingo and we do not act on its behalf. The number on this page reaches Touriyo; Wingo's official channel is (+1) 3214455799 (source: www.wingo.com/centro-de-ayuda/contactanos, checked 18 October 2026).
A refund is Wingo's decision and Wingo's money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Wingo's published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call with your ticket number or booking reference.
- The agent checks Wingo's published refund rules for your fare, including what applies when the airline cancels or changes your flight.
- If Touriyo issued the ticket, we request the refund from Wingo and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
- Wingo decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What Wingo publishes about this
- No fare is refundable voluntarily ('todas nuestras tarifas y servicios opcionales son promocionales, no reembolsables').
- Only retracto (Colombia, 5 business days), force majeure and airline-caused disruptions give a refund.
- Voucher issued in 3-5 business days, sent to the booking e-mail, valid 1 year from issue, non-refundable, usable as payment for a new Wingo purchase (terms: https://www.wingo.com/centro-de-ayuda/cambios-y-flexibilidad/voucher).
Checked against the airline's own pages on 18 October 2026
Sources: https://www.wingo.com/centro-de-ayuda/politicas/desistimiento-y-retracto, https://www.wingo.com/centro-de-ayuda/politicas/politica-de-cambios
Contact Wingo directly
These are the numbers and pages Wingo publishes, copied exactly as the airline shows them. They are not Touriyo's.
Lines Wingo publishes for the United States
- Reservations and customer service
- (+1) 3214455799In Spanish and EnglishSource: wingo.com
Online, on Wingo's own website
- Manage a booking
- https://reserva.wingo.com/#/admin/login/es/manage
- Online check-in
- https://reserva.wingo.com/#/admin/login/es/check-in
- Contact page
- https://www.wingo.com/centro-de-ayuda/contactanos
- Baggage rules and fees
- https://www.wingo.com/centro-de-ayuda/politicas/politica-de-equipaje
Wingo's lines in other countries (12)
Colombia
- Reservations and customer service
- (601) 3078133In Spanish
- Holiday packages
- 601 7440802 Opci贸n 1 - 2In Spanish
Mexico
- Reservations and customer service
- (+52) 5541611169In Spanish
Aruba
- Reservations and customer service
- (+57) 6013078133In Spanish and English
Costa Rica
- Reservations and customer service
- (+506) 41023315In Spanish
Cura莽ao
- Reservations and customer service
- (+599) 97889930In Spanish and English
Dominican Republic
- Reservations and customer service
- (+1) 8299548311In Spanish
Guatemala
- Reservations and customer service
- (+502) 23002767In Spanish
Jamaica
- Reservations and customer service
- (+1) 8767287009In English and Spanish
Panama
- Reservations and customer service
- (+507) 8339589In Spanish
Peru
- Reservations and customer service
- (+51-1) 6429887In Spanish
Venezuela
- Reservations and customer service
- (+58) 2127201290In Spanish
Lines Wingo publishes for all other countries
- +57 320 333 7099
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other Wingo ticket: explain Wingo's published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that Wingo or another agency issued: only the issuer can.
- Decide or speed up a refund: Wingo decides and pays it.
What Wingo publishes about tickets bought through an agency
Wingo's pages describe only direct channels (wingo.com, app, Call Center, airport ticket offices). Flex 1 'aplica para compras realizadas en nuestra p谩gina web y todos los canales de venta directos de Wingo'. The Colombian retracto applies to purchases 'por medios no tradicionales o a distancia (compras no presenciales: Call center, app y p谩gina web)'.
Sources: wingo.com 路 checked on 18 October 2026
Questions people ask
Does Touriyo decide Wingo refunds?
No. Only Wingo decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Wingo's published rules and files the request for tickets Touriyo issued.
Which Wingo tickets are refundable?
No fare is refundable voluntarily ('todas nuestras tarifas y servicios opcionales son promocionales, no reembolsables'). Only retracto (Colombia, 5 business days), force majeure and airline-caused disruptions give a refund. Checked against Wingo's own pages on 18 October 2026.
What happens to the value of a Wingo ticket that is not refunded in money?
Voucher issued in 3-5 business days, sent to the booking e-mail, valid 1 year from issue, non-refundable, usable as payment for a new Wingo purchase (terms: https://www.wingo.com/centro-de-ayuda/cambios-y-flexibilidad/voucher). Checked against Wingo's own pages on 18 October 2026.
What does Touriyo charge?
Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.
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