Aer Lingus bookings: changes, cancellations and refunds with Touriyo

Direct bookings on Aer Lingus / Aer Lingus Regional flights can be changed in Manage Trip up to 2 hours before departure: date, time and destination within the same flight area (Europe to Europe, transatlantic to transatlantic); origin, Europe-to-transatlantic switches and cabin changes cannot be done online. Travel must be completed within one year of the booking date; each change pays the fare difference (no credit if cheaper; taxes not recalculated) plus a change fee. Booking Service Fees per customer per flight: flights within Europe EUR 40 / GBP 35 / USD-CAD 60 online, EUR 50 / GBP 40 / USD-CAD 80 through the Guest Services Centre or at the airport; Cork, Knock and Shannon to London Heathrow EUR 49 / GBP 45 / USD-CAD 55 online within 60 days of departure, EUR 29 / GBP 25 / USD-CAD 35 outside 60 days (EUR 50 / GBP 40 / USD-CAD 80 via the centre); transatlantic Saver EUR 100 / GBP 90 / USD-CAD 150 online or EUR 140 / GBP 120 / USD-CAD 210 via the centre or airport, Smart EUR 59 / GBP 55 online. No change fee on Advantage and AerSpace (Europe) or Flex, Business and Business Flex (transatlantic), fare difference may apply. Group bookings, itineraries with other airlines and cabin upgrades go through the contact centre; third-party bookings through the original agent. Baggage transfers to the new flight; seats and other extras must be rebooked.

Direct bookings are cancelled by submitting the refund request form for the fare booked. Europe: Saver and Plus are non-refundable (government taxes and charges refundable; change, seat and bag fees not); Advantage and AerSpace give a full voucher or cash refund up to two hours before departure (refund administration fee EUR 12 / GBP 12 may apply; seat and bag fees refundable). Transatlantic: flights to/from the USA, Canada and the Caribbean can be cancelled within 24 hours of booking for a full refund if booked at least 7 days before departure (new purchases only); otherwise Saver non-refundable (taxes only), Smart voucher refund only (requested 2+ hours before departure; not for one leg of a round trip), Flex full voucher refund (seat/bag fees not refundable), Business cash refund less 15% of the fare and carrier charges or a voucher, Business Flex full cash refund or voucher. Cancelling within two hours of departure or missing the flight: only government taxes and charges are refundable. Duplicate bookings refunded if requested within 24 hours; bereavement (immediate family or travelling companion, with death certificate, before departure) and serious illness (hospital or terminal-diagnosis letter, 2+ hours before departure) refunded to the original payment method via forms. Third-party, corporate, group, AerClub reward and Aer Credit Card bookings must contact the agent or Aer Lingus directly. Refund vouchers hold the full value (fare, taxes, seats, bags) for 5 years, issued within 30 days.

Refundable tickets: Europe: Advantage and AerSpace refundable (voucher or cash); Saver/Plus taxes only. Transatlantic: Flex voucher, Business cash less 15%, Business Flex full cash, Smart voucher only, Saver taxes only. Refund administration fee EUR 12 / GBP 12. If a non-refundable fare was upgraded, only the fare difference is refundable in cash.

Credits and vouchers: Refund voucher: full value incl. fare, taxes, seats and bags, valid 5 years, same currency as the booking, issued with a PIN to the lead passenger within 30 days; request at least 2 hours before departure on Advantage/AerSpace (Europe) or Smart/Flex/Business/Business Flex (transatlantic), or when Aer Lingus cancels or significantly changes the flight; not for third-party, AerClub reward, Aer Credit Card, Saver/Plus or group bookings. Usable for flights, bags, seats and lounge access on Aer Lingus or Emerald flights.

Transatlantic only: 'Flights to/from USA, Canada and the Caribbean may be cancelled within 24 hours of booking for a full refund provided the cancellation is made at least 7 days before departure. This applies to new purchases only.' The US Customer Service Plan repeats it (fares otherwise non-refundable). Duplicate bookings can be refunded if requested within 24 hours. No 24-hour rule for flights within Europe.

Carry-on: Europe (incl. Aer Lingus Regional): all customers 1 small personal item 40 x 30 x 20 cm free; the 10 kg carry-on bag (55 x 40 x 24 cm) is included in Plus, Advantage, AerSpace, AerClub Silver/Platinum/Concierge, reward flights, infants' adults and connections; Saver customers either drop the 10 kg bag at check-in free or buy a '10kg carry-on bag' from EUR 9.99 / GBP 9.99 online; an unpaid 10 kg bag at the gate costs EUR 35 / GBP 35 to go in the hold. Transatlantic: 10 kg carry-on bag plus personal item included on all fares (no free check-in option).

Checked bags: Europe: 20 kg bag included in Plus, Advantage and AerSpace (not Saver); options 20 kg, 25 kg or 40 kg in 2 bags; max 158 cm and 32 kg per bag; pooling of the 20 kg allowance allowed within a booking. Transatlantic: Smart and Flex include 1 x 23 kg; Business and Business Flex 3 bags totalling 69 kg; Saver none; options 20/25/30 kg; max 3 bags; infants 10 kg. Bags bookable online up to 2 hours before departure; bag fees non-refundable; agency bookings add bags through the agent.

Fees: Checked-bag prices vary by route (near/mid/far), fare and channel and are shown in the booking flow (online discount up to 50% vs airport). Excess baggage within Europe EUR 10 per kilo; transatlantic bags of 23-32 kg EUR 75 / GBP 68 / USD 100 / CAD 100; gate fee for an unpaid 10 kg carry-on EUR 35 / GBP 35.

'Name changes cannot be done online. However, you can contact us or your original booking agent for help to do this. You can change the name on your booking for a fee, as long as it's a flight operated by Aer Lingus or Aer Lingus Regional and the change is made at least 2 hours before departure.' Fee: EUR 100 / GBP 80 / USD-CAD 157 per customer per flight. Group bookings: names free until confirmed (10 days before departure), then the standard fee.

'If you cancel your booking within two hours of your scheduled departure time you will only be entitled to claim a refund of government taxes and charges' (also for missed flights). The fee tables list a 'Late Check in or Missed Departure Fee' of EUR 75 for flights within Europe. Plus, Advantage and AerSpace (Europe) and Business fares include 'Standby for earlier flight'.

Groups of seven or more adults; 7-25 people bookable online, more than 25 through the groups department (North America 'flexible purchase option' from six on Aer Lingus flights, ten with partner connections)

EU Regulation 261/2004 page: 'You may be eligible for compensation or expenses under EU Regulation 261/2004 if: you are denied boarding, or your flight is cancelled or delayed more than 3 hours on arrival, for reasons within control of the airline.' Separate online forms for compensation, expenses (accommodation, meals, transport) and group-booking claims.

Aer Lingus sells these fare families, each with its own change, refund and baggage rules:

• Europe: Saver, Plus, Advantage, AerSpace
• Transatlantic Economy: Saver, Smart, Flex
• Transatlantic Business: Business, Business Flex

Aer Lingus' loyalty program is AerClub (Avios; tiers Green, Silver, Platinum, Concierge). Miles and status are managed with Aer Lingus, not with Touriyo.

New carry-on bag policy: the 10 kg carry-on bag is no longer included in Saver fares (free check-in or paid carry-on from EUR 9.99; EUR 35 gate fee). Fee tables show change fees of EUR 29-49 (Europe) and EUR 100-140 (transatlantic Saver), name change EUR 100. Aer Lingus Regional now operated by Emerald Airlines (EI 3000-3999).

• Aer Lingus Saver no longer includes the 10 kg carry-on. Checked on 18 October 2026.

'If you booked through a travel agent, online agent or another airline, please contact them to change or cancel your booking, or to request a refund.' Changes: 'For changes or cancellations on booking through third parties, please contact the original booking agent'; name changes via the original booking agent; checked bags for agency bookings are added through the agent; disrupted-flight options for third-party bookings come from the agent; refund vouchers are not available to third-party bookings. 'Not All Fare Types shown on aerlingus.com are available for purchase via other channels.'