Get help with your Aer Lingus refund from a Touriyo agent

Aer Lingus' own number for the United States

Checked against the airline's own pages on 18 October 2026 · all of Aer Lingus' channels

Touriyo is an independent travel agency. We are not Aer Lingus and we do not act on its behalf. The number on this page reaches Touriyo; Aer Lingus' official channel is +1 516 622 4222 (source: www.aerlingus.com/support/customer-care/contact-us, checked 18 October 2026).

A refund is Aer Lingus' decision and Aer Lingus' money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Aer Lingus' published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your ticket number or booking reference.
The agent checks Aer Lingus' published refund rules for your fare, including what applies when the airline cancels or changes your flight.
If Touriyo issued the ticket, we request the refund from Aer Lingus and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
Aer Lingus decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What Aer Lingus publishes about this

Europe: Advantage and AerSpace refundable (voucher or cash); Saver/Plus taxes only.
Transatlantic: Flex voucher, Business cash less 15%, Business Flex full cash, Smart voucher only, Saver taxes only.
Refund administration fee EUR 12 / GBP 12.
Refund voucher: full value incl. fare, taxes, seats and bags, valid 5 years, same currency as the booking, issued with a PIN to the lead passenger within 30 days; request at least 2 hours before departure on Advantage/AerSpace (Europe) or Smart/Flex/Business/Business Flex (transatlantic), or when Aer Lingus cancels or significantly changes the flight; not for third-party, AerClub reward, Aer Credit Card, Saver/Plus or group bookings.
Usable for flights, bags, seats and lounge access on Aer Lingus or Emerald flights.

Checked against the airline's own pages on 18 October 2026

Sources: https://www.aerlingus.com/support/booking-flexibility/cancelling-your-booking/, https://www.aerlingus.com/support/booking-flexibility/flexible-flights/, https://www.aerlingus.com/support/booking-flexibility/vouchers-information/

Contact Aer Lingus directly

These are the numbers and pages Aer Lingus publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines Aer Lingus publishes for the United States

Reservations and customer service: +1 516 622 4222In EnglishSource: aerlingus.com

Online, on Aer Lingus' own website

Manage a booking: https://www.aerlingus.com/
Online check-in: https://www.aerlingus.com/prepare/check-in-options/
Contact page: https://www.aerlingus.com/support/customer-care/contact-us/
Baggage rules and fees: https://www.aerlingus.com/prepare/bags/carry-on-baggage/
Group bookings: https://www.aerlingus.com/book/book/groups/
Loyalty program: https://www.aerlingus.com/aerclub/

Aer Lingus' lines in other countries (4)

Ireland

Reservations and customer service: (01) 761 7834In English
Accessibility and special assistance: +353 1 761 7839In English
Group bookings: (01) 761 7840In English · Hours Aer Lingus publishes: Mon-Fri: 09:00-17:00

United Kingdom

Reservations and customer service: +44 333 004 5000In English

Spain

Reservations and customer service: +34 918 362265In Spanish and English
Reservations and customer service: +34 900 031071In Spanish and English · Toll-free

Lines Aer Lingus publishes for all other countries

Accessibility and special assistance: +353 1 761 7839In English

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other Aer Lingus ticket: explain Aer Lingus' published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that Aer Lingus or another agency issued: only the issuer can.
Decide or speed up a refund: Aer Lingus decides and pays it.

What Aer Lingus publishes about tickets bought through an agency

'If you booked through a travel agent, online agent or another airline, please contact them to change or cancel your booking, or to request a refund.' Changes: 'For changes or cancellations on booking through third parties, please contact the original booking agent'; name changes via the original booking agent; checked bags for agency bookings are added through the agent; disrupted-flight options for third-party bookings come from the agent; refund vouchers are not available to third-party bookings. 'Not All Fare Types shown on aerlingus.com are available for purchase via other channels.'

Sources: aerlingus.com · checked on 18 October 2026

Questions people ask

Does Touriyo decide Aer Lingus refunds?

No. Only Aer Lingus decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Aer Lingus' published rules and files the request for tickets Touriyo issued.

Which Aer Lingus tickets are refundable?

Europe: Advantage and AerSpace refundable (voucher or cash); Saver/Plus taxes only. Transatlantic: Flex voucher, Business cash less 15%, Business Flex full cash, Smart voucher only, Saver taxes only. Checked against Aer Lingus' own pages on 18 October 2026.

What happens to the value of an Aer Lingus ticket that is not refunded in money?

Refund voucher: full value incl. fare, taxes, seats and bags, valid 5 years, same currency as the booking, issued with a PIN to the lead passenger within 30 days; request at least 2 hours before departure on Advantage/AerSpace (Europe) or Smart/Flex/Business/Business Flex (transatlantic), or when Aer Lingus cancels or significantly changes the flight; not for third-party, AerClub reward, Aer Credit Card, Saver/Plus or group bookings. Usable for flights, bags, seats and lounge access on Aer Lingus or Emerald flights. Checked against Aer Lingus' own pages on 18 October 2026.

What does Touriyo charge?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.

Other help with Aer Lingus

Other airlines

Airline names and trademarks belong to their owners and are used here to describe the service we provide. If you represent an airline and believe this page misuses your mark, use our brand policy form