Get help with your Singapore Airlines refund from a Touriyo agent
Singapore Airlines' own number for the United States
+1 833 727-0118Hours Singapore Airlines publishes: 24 hours daily
Checked against the airline's own pages on 18 October 2026 路 all of Singapore Airlines' channels
Touriyo is an independent travel agency. We are not Singapore Airlines and we do not act on its behalf. The number on this page reaches Touriyo; Singapore Airlines' official channel is +1 833 727-0118 (source: www.singaporeair.com/en_UK/us/contact-us, checked 18 October 2026).
A refund is Singapore Airlines' decision and Singapore Airlines' money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Singapore Airlines' published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call with your ticket number or booking reference.
- The agent checks Singapore Airlines' published refund rules for your fare, including what applies when the airline cancels or changes your flight.
- If Touriyo issued the ticket, we request the refund from Singapore Airlines and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
- Singapore Airlines decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What Singapore Airlines publishes about this
- Cancellation per fare type: Economy Lite, Premium Economy Lite and Business Lite 'Not allowed' (no refund); all other fare types 'Chargeable' with the amount depending on the fare type; when fare types are combined 'the most restrictive conditions apply on cancellation fees'.
- Cancel and refund through Manage Booking; the Get Help 'Cancel my booking for a refund' form is for medical emergencies, flight disruptions or compassionate reasons ('or if it was cancelled by SIA').
- Paid seat selection is non-refundable except when the airline cannot provide the selected seat after an aircraft change.
Checked against the airline's own pages on 18 October 2026
Sources: https://www.singaporeair.com/en_UK/us/flying-withus/fare-types/
Contact Singapore Airlines directly
These are the numbers and pages Singapore Airlines publishes, copied exactly as the airline shows them. They are not Touriyo's.
Lines Singapore Airlines publishes for the United States
- Reservations and customer service
- +1 833 727-0118In English 路 Toll-free 路 Hours Singapore Airlines publishes: 24 hours dailySource: singaporeair.com
Online, on Singapore Airlines' own website
- Manage a booking
- https://www.singaporeair.com/managebooking
- Contact page
- https://www.singaporeair.com/en_UK/us/contact-us/
- Chat
- https://www.singaporeair.com/get-help/changesandrefunds
- Baggage rules and fees
- https://www.singaporeair.com/en_UK/us/travel-info/baggage/checked-baggage/
- Loyalty program
- https://www.singaporeair.com/en_UK/us/ppsclub-krisflyer/
Singapore Airlines' lines in other countries (4)
India
- Reservations and customer service
- 1800 121 212In Hindi and English 路 Toll-free 路 Hours Singapore Airlines publishes: Hindi, Tamil: Mon to Fri, 8am to 6pm; English: 24 hours daily
- Reservations and customer service
- +91 22 5016 6046In Hindi and English 路 Hours Singapore Airlines publishes: Hindi, Tamil: Mon to Fri, 8am to 6pm; English: 24 hours daily
Singapore
- Reservations and customer service
- +65 6223 8888Hours Singapore Airlines publishes: 24 hours
- Baggage
- 1800-2244243Toll-free 路 Hours Singapore Airlines publishes: Mon to Sun, 7.30am to 11.30pm (UTC+8)
Spain
- Reservations and customer service
- +34 935 472 938In Spanish and English 路 Hours Singapore Airlines publishes: Spanish: Mon to Fri, 8am to 6pm; English: 24 hours daily
- Phone line
- +34 913 753 386Hours Singapore Airlines publishes: 8am to 1pm / 4pm to 8pm, daily
United Kingdom
- Reservations and customer service
- +44 20 7660 8988In English 路 Hours Singapore Airlines publishes: 24 hours daily
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other Singapore Airlines ticket: explain Singapore Airlines' published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that Singapore Airlines or another agency issued: only the issuer can.
- Decide or speed up a refund: Singapore Airlines decides and pays it.
Questions people ask
Does Touriyo decide Singapore Airlines refunds?
No. Only Singapore Airlines decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Singapore Airlines' published rules and files the request for tickets Touriyo issued.
Which Singapore Airlines tickets are refundable?
Singapore Airlines publishes: Cancellation per fare type: Economy Lite, Premium Economy Lite and Business Lite 'Not allowed' (no refund); all other fare types 'Chargeable' with the amount depending on the fare type; when fare types are combined 'the most restrictive conditions apply on cancellation fees'. Cancel and refund through Manage Booking; the Get Help 'Cancel my booking for a refund' form is for medical emergencies, flight disruptions or compassionate reasons ('or if it was cancelled by SIA'). Checked on 18 October 2026.
What does Touriyo charge?
Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.
Other help with Singapore Airlines
- Singapore Airlines: rules, channels and every service
- Change a flight
- Cancel a flight
- Baggage
- Talk to an agent
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