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Get help with your SAS Scandinavian Airlines refund from a Touriyo agent

SAS Scandinavian Airlines' own number for the United States

+1 800 221 2350Hours SAS Scandinavian Airlines publishes: Mon-Fri 09:00-19:00; Saturday 09:00-17:00; Sunday 09:00-17:00

Checked against the airline's own pages on 18 October 2026 路 all of SAS Scandinavian Airlines' channels

Touriyo is an independent travel agency. We are not SAS Scandinavian Airlines and we do not act on its behalf. The number on this page reaches Touriyo; SAS Scandinavian Airlines' official channel is +1 800 221 2350 (source: www.flysas.com/us-en/legal-info/customer-service-plan, checked 18 October 2026).

A refund is SAS Scandinavian Airlines' decision and SAS Scandinavian Airlines' money: Touriyo cannot promise one. A Touriyo agent reads your ticket against SAS Scandinavian Airlines' published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.
Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

  1. Call with your ticket number or booking reference.
  2. The agent checks SAS Scandinavian Airlines' published refund rules for your fare, including what applies when the airline cancels or changes your flight.
  3. If Touriyo issued the ticket, we request the refund from SAS Scandinavian Airlines and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
  4. SAS Scandinavian Airlines decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What SAS Scandinavian Airlines publishes about this

  • Economy Light and Standard, Premium, Business: non-refundable (taxes refunded only, except YQ/YR/NV/XS/US/ZP).
  • Economy Flex, Premium Flex, Business Flex: refundable.
  • Service charges, cancellation fees and travel extras never refunded.
  • SAS Scandinavian Airlines takes refund requests on its own website (flysas.com).

Checked against the airline's own pages on 18 October 2026

Sources: https://www.flysas.com/en/travel-info/manage-booking/cancellation-refund, https://www.flysas.com/us-en/legal-info/customer-service-plan, https://www.flysas.com/en/travel-info/ticket-types/regular

Contact SAS Scandinavian Airlines directly

These are the numbers and pages SAS Scandinavian Airlines publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines SAS Scandinavian Airlines publishes for the United States

Reservations and customer service
+1 800 221 2350In English 路 Toll-free 路 Hours SAS Scandinavian Airlines publishes: Mon-Fri 09:00-19:00; Saturday 09:00-17:00; Sunday 09:00-17:00Source: flysas.com

Online, on SAS Scandinavian Airlines' own website

Manage a booking
https://www.flysas.com/en/my-trips
Online check-in
https://www.flysas.com/en/travel-info/check-in-boarding
Contact page
https://www.flysas.com/en/support-information/contact
Refund requests
https://www.flysas.com/en/travel-info/manage-booking/cancellation-refund
Baggage rules and fees
https://www.flysas.com/en/travel-info/ticket-types/regular
Group bookings
https://www.flysas.com/en/support-information/group-travel
Loyalty program
https://www.flysas.com/en/eurobonus
SAS Scandinavian Airlines' lines in other countries (1)

India

Reservations and customer service
0008000504503Toll-free

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

  • Change, cancel, request refunds and add bags on tickets Touriyo issued.
  • On any other SAS Scandinavian Airlines ticket: explain SAS Scandinavian Airlines' published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

  • Change, cancel or refund a ticket that SAS Scandinavian Airlines or another agency issued: only the issuer can.
  • Decide or speed up a refund: SAS Scandinavian Airlines decides and pays it.

What SAS Scandinavian Airlines publishes about tickets bought through an agency

SAS states: 'If you bought your ticket from a travel agent, contact the agent to cancel and apply for a refund'; 'If you've booked via a travel agent/travel website, please contact them for available options'; US Customer Service Plan: 'Tickets issued by a travel agent may be refunded directly by them or through any of the above' (SAS Call Center, refunds-us@sasair.com, or flysas.com). SAS charges a service fee (30 EUR/USD, 350 DKK/NOK/SEK) when a change is made by phone or chat.

Sources: flysas.com 路 checked on 18 October 2026

Questions people ask

Does Touriyo decide SAS Scandinavian Airlines refunds?

No. Only SAS Scandinavian Airlines decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under SAS Scandinavian Airlines' published rules and files the request for tickets Touriyo issued.

Which SAS Scandinavian Airlines tickets are refundable?

Economy Light and Standard, Premium, Business: non-refundable (taxes refunded only, except YQ/YR/NV/XS/US/ZP). Economy Flex, Premium Flex, Business Flex: refundable. Checked against SAS Scandinavian Airlines' own pages on 18 October 2026.

What does Touriyo charge?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.

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