Get help with your Ryanair refund from a Touriyo agent
Ryanair does not publish a phone line for the United States.
For the United States, Ryanair's own channel is the chat on its website:help.ryanair.com
Checked against the airline's own pages on 18 October 2026 · all of Ryanair's channels
Touriyo is an independent travel agency. We are not Ryanair and we do not act on its behalf. The number on this page reaches Touriyo.
A refund is Ryanair's decision and Ryanair's money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Ryanair's published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call with your ticket number or booking reference.
- The agent checks Ryanair's published refund rules for your fare, including what applies when the airline cancels or changes your flight.
- If Touriyo issued the ticket, we request the refund from Ryanair and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
- Ryanair decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What Ryanair publishes about this
- No fare is voluntarily refundable; exceptions: airline cancellation/denied boarding, bereavement (immediate family within 10 days before the flight, or a passenger on the booking), government tax refund minus €/£20 fee.
- Ryanair takes refund requests on its own website (help.ryanair.com).
Checked against the airline's own pages on 18 October 2026
Sources: https://help.ryanair.com/hc/en-gb/articles/12896766243857-Refund-Policy, https://help.ryanair.com/hc/en-gb/articles/12896552935953-How-do-I-get-a-refund-if-I-booked-through-an-Online-Travel-Agent, https://www.ryanair.com/gb/en/useful-info/help-centre/fees
Contact Ryanair directly
These are the numbers and pages Ryanair publishes, copied exactly as the airline shows them. They are not Touriyo's.
Ryanair does not publish a phone line for the United States.
For the United States, Ryanair's own channel is the chat on its website: help.ryanair.com
Online, on Ryanair's own website
- Manage a booking
- https://www.ryanair.com/gb/en/trip/manage
- Contact page
- https://help.ryanair.com/hc/en-gb/articles/12892354434065-Contact-Us
- Chat
- https://help.ryanair.com/hc/en-gb/articles/12892454290321-Let-s-Chat
- Refund requests
- https://help.ryanair.com/hc/en-gb/articles/12896766243857-Refund-Policy
- Baggage rules and fees
- https://help.ryanair.com/hc/en-gb/articles/12888036565521-Ryanair-s-Bag-Policy
Ryanair's lines in other countries (3)
Spain
- Reservations and customer service
- +34 872580512In Spanish · Hours Ryanair publishes: Monday to Friday from 9:00 to 18:00 CET; Saturdays and Sundays from 10:00 to 17:00 CET
- Reservations and customer service
- +34 900751463In Spanish · Toll-free · Hours Ryanair publishes: Monday to Friday from 9:00 to 18:00 CET; Saturdays and Sundays from 10:00 to 17:00 CET
United Kingdom
- Reservations and customer service
- +44 113 868 4151In English · Hours Ryanair publishes: Monday to Friday: 08:00-20:00 GMT; Saturday: 09:00-18:00 GMT; Sunday: 09:00-18:00 GMT
Lines Ryanair publishes for all other countries
- Reservations and customer service
- +35316971368In English, French, Spanish, Italian and Polish · Hours Ryanair publishes: Monday to Friday: 08:00-20:00 GMT; Saturday: 09:00-18:00 GMT; Sunday: 09:00-18:00 GMT
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other Ryanair ticket: explain Ryanair's published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that Ryanair or another agency issued: only the issuer can.
- Decide or speed up a refund: Ryanair decides and pays it.
What Ryanair publishes about tickets bought through an agency
Online travel agent bookings: Ryanair usually has no contact or payment details, so refunds need a customer verification form or a Letter of Authority, and some refunds are paid back to the OTA. Changes made through the contact centre cost more than online (change fee 60 vs 45; name change 160 vs 115; 'Link Booking Fee' €/£30 through an agent; booking fee €/£50). 'Remember that reservations or changes to reservations made through our Contact Center will incur higher charges if the reservation or change could have been made online.'
Sources: ryanair.com · checked on 18 October 2026
Questions people ask
Does Touriyo decide Ryanair refunds?
No. Only Ryanair decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Ryanair's published rules and files the request for tickets Touriyo issued.
Which Ryanair tickets are refundable?
No fare is voluntarily refundable; exceptions: airline cancellation/denied boarding, bereavement (immediate family within 10 days before the flight, or a passenger on the booking), government tax refund minus €/£20 fee. Checked against Ryanair's own pages on 18 October 2026.
What does Touriyo charge?
Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.
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