Get help with your KLM Royal Dutch Airlines refund from a Touriyo agent
KLM Royal Dutch Airlines' own number for the United States
+1 800 618 0104Hours KLM Royal Dutch Airlines publishes: Monday-Sunday 08:00 AM-11:00 PM (Eastern standard time)
711-1-833-648-2068Hours KLM Royal Dutch Airlines publishes: Monday-Sunday 08:00 AM-11:00 PM (Eastern standard time)
Checked against the airline's own pages on 18 October 2026 路 all of KLM Royal Dutch Airlines' channels
Touriyo is an independent travel agency. We are not KLM Royal Dutch Airlines and we do not act on its behalf. The number on this page reaches Touriyo; KLM Royal Dutch Airlines' official channel is +1 800 618 0104 (source: www.klm.com/contact/topic/refund-compensation/subtopic/refund, checked 18 October 2026).
A refund is KLM Royal Dutch Airlines' decision and KLM Royal Dutch Airlines' money: Touriyo cannot promise one. A Touriyo agent reads your ticket against KLM Royal Dutch Airlines' published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
We are an independent travel agency, not the airline.Or we call you
Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees
Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.
How it works with Touriyo
- Call with your ticket number or booking reference.
- The agent checks KLM Royal Dutch Airlines' published refund rules for your fare, including what applies when the airline cancels or changes your flight.
- If Touriyo issued the ticket, we request the refund from KLM Royal Dutch Airlines and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
- KLM Royal Dutch Airlines decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.
The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.
What KLM Royal Dutch Airlines publishes about this
- Economy/Premium Comfort: Basic, Light, Standard = not refundable (airport taxes recoverable if unflown); Flex = refundable, free or for a fee depending on the fare paid.
- Business: varies per flight. Non-refundable items: booking fees, reissue fee, payment surcharges.
- Processing 2-4 weeks.
- Voucher number has 13 digits starting with 074, valid 1 year after receipt; usable for KLM, Air France, Delta Air Lines or Virgin Atlantic tickets and extras (not KLM Holidays, not taxes on Flying Blue reward tickets); unspent amount becomes a new voucher; a refundable voucher can be exchanged for cash within one year of receiving it.
- Change-fee refunds: if a new flight is cheaper you receive a voucher for the remaining value.
- KLM Royal Dutch Airlines takes refund requests on its own website (klm.com.co).
Checked against the airline's own pages on 18 October 2026
Sources: https://www.klm.com.co/information/manage-booking/cancel-flight, https://www.klm.com.co/information/refund-compensation/cash-refund, https://www.klm.nl/en/information/refund-compensation/cash-refund, https://www.klm.nl/en/information/refund-compensation/compensation, https://www.klm.com/information/legal/customer-rights, https://www.klm.com/information/refund-compensation/cash-refund
Contact KLM Royal Dutch Airlines directly
These are the numbers and pages KLM Royal Dutch Airlines publishes, copied exactly as the airline shows them. They are not Touriyo's.
Lines KLM Royal Dutch Airlines publishes for the United States
- Reservations and customer service
- +1 800 618 0104In English and Spanish 路 Toll-free 路 Hours KLM Royal Dutch Airlines publishes: Monday-Sunday 08:00 AM-11:00 PM (Eastern standard time)Source: klm.com
- Reservations and customer service
- 711-1-833-648-2068In English and Spanish 路 Hours KLM Royal Dutch Airlines publishes: Monday-Sunday 08:00 AM-11:00 PM (Eastern standard time)Source: klm.com
- Reservations and customer service
- +1 800 375-8723Source: klm.com
- Baggage
- 877-477-5134In EnglishSource: klm.com
- +31 20 649 0787Source: klm.com
Online, on KLM Royal Dutch Airlines' own website
- Manage a booking
- https://www.klm.com.co/trip
- Online check-in
- https://www.klm.com.co/check-in
- Contact page
- https://www.klm.com.co/contact
- Chat
- https://www.klm.com/contact
- Refund requests
- https://www.klm.com.co/information/refund-compensation/cash-refund
- Baggage rules and fees
- https://www.klm.nl/en/information/baggage/hand-baggage-allowance
- Group bookings
- https://grouptravel.klm.com/en
- Loyalty program
- https://www.flyingblue.com
KLM Royal Dutch Airlines' lines in other countries (6)
Netherlands
- Reservations and customer service
- +31 20 47 47 747In Dutch and English 路 Hours KLM Royal Dutch Airlines publishes: Dutch: Monday-Sunday 07:00 AM-10:00 PM; English: 24/7 (local time in Amsterdam)
- Reservations and customer service
- +31 20 47 47 747
- +31 20 649 0787
Colombia
- Reservations and customer service
- +57 60 13 78 92 72In Spanish and English 路 Hours KLM Royal Dutch Airlines publishes: Monday to Friday 08:00-20:00; Saturday-Sunday 09:00-17:00
- Reservations and customer service
- +57 6013 78 92 73
- +31 20 649 0787
Mexico
- Reservations and customer service
- +52 55 50 91 80 97In Spanish and English 路 Hours KLM Royal Dutch Airlines publishes: Monday to Sunday 06:00-21:00
- Reservations and customer service
- +52 55 47 3 8 70 48
- +31 20 649 0787
Spain
- Reservations and customer service
- +34 91 375 45 46In Spanish and English 路 Hours KLM Royal Dutch Airlines publishes: Monday to Friday 08:00-20:00; Saturday-Sunday 09:00-17:30
- Reservations and customer service
- 800 000 288In Spanish and English 路 Toll-free 路 Hours KLM Royal Dutch Airlines publishes: Monday to Friday 08:00-20:00; Saturday-Sunday 09:00-17:30
- Reservations and customer service
- 0 800 000 167
- +31 20 649 0787
United Kingdom
- Reservations and customer service
- +44 20 76 60 02 93In English 路 Hours KLM Royal Dutch Airlines publishes: Monday-Friday 08:00 AM-08:00 PM; Saturday-Sunday 09:00 AM-05:30 PM (local time in London)
- Reservations and customer service
- +44 11 339 68 02 2
- +31 20 649 0787
India
- Reservations and customer service
- 1800 4193 044In English 路 Toll-free 路 Hours KLM Royal Dutch Airlines publishes: Monday-Friday 08:00 AM-08:00 PM; Saturday-Sunday 09:00 AM-05:00 PM (local time in Delhi)
- Reservations and customer service
- +91 12 462 33 503In English 路 Hours KLM Royal Dutch Airlines publishes: Monday-Friday 08:00 AM-08:00 PM; Saturday-Sunday 09:00 AM-05:00 PM (local time in Delhi)
- Reservations and customer service
- 1800 4194 077
- +31 20 649 0787
Checked against the airline's own pages on 18 October 2026
Tickets bought through an agency: what Touriyo can and cannot do
What Touriyo can do
- Change, cancel, request refunds and add bags on tickets Touriyo issued.
- On any other KLM Royal Dutch Airlines ticket: explain KLM Royal Dutch Airlines' published rules, tell you which channel can help and book a new ticket if that works out better.
What Touriyo cannot do
- Change, cancel or refund a ticket that KLM Royal Dutch Airlines or another agency issued: only the issuer can.
- Decide or speed up a refund: KLM Royal Dutch Airlines decides and pays it.
What KLM Royal Dutch Airlines publishes about tickets bought through an agency
KLM's wording differs by market. Cancel page (all markets): 'If you booked your flight via a travel agent, please contact them directly to cancel your trip.' Refund pages on the Colombia, Mexico, Spain, UK, US and India sites: contact the travel agency first; if the agent does not accept the request or there are difficulties, contact KLM; the online refund system cannot be used for agency bookings. The Netherlands site is more open: 'Booked through a travel agent or another company... Contact us to rebook your flight or request a refund... You cannot use our online refund system.' Name correction on agency tickets: contact the agent directly in advance; KLM charges EUR 30 (only on the day of departure) if the ticket has to be corrected on its side. Booking fees: none online at klm.com; fees apply via the KLM Customer Contact Center or a KLM ticket office; travel agencies apply their own booking fees; service fees for changes or cancellations made with an agent are non-refundable. US-market addition: 'Requests for refunds of tickets purchased from a travel agent should be referred back to the agency for processing if the travel agent is the merchant of record'; US fees page: a USD 35 service fee applies when KLM changes a ticket bought through a travel agency or third-party website, and KLM says to send refund requests for such tickets to the agency or website.
Sources: klm.com 路 checked on 18 October 2026
Questions people ask
Does Touriyo decide KLM Royal Dutch Airlines refunds?
No. Only KLM Royal Dutch Airlines decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under KLM Royal Dutch Airlines' published rules and files the request for tickets Touriyo issued.
Which KLM Royal Dutch Airlines tickets are refundable?
Economy/Premium Comfort: Basic, Light, Standard = not refundable (airport taxes recoverable if unflown); Flex = refundable, free or for a fee depending on the fare paid. Business: varies per flight. Checked against KLM Royal Dutch Airlines' own pages on 18 October 2026.
What happens to the value of a KLM Royal Dutch Airlines ticket that is not refunded in money?
Voucher number has 13 digits starting with 074, valid 1 year after receipt; usable for KLM, Air France, Delta Air Lines or Virgin Atlantic tickets and extras (not KLM Holidays, not taxes on Flying Blue reward tickets); unspent amount becomes a new voucher; a refundable voucher can be exchanged for cash within one year of receiving it. Change-fee refunds: if a new flight is cheaper you receive a voucher for the remaining value. Checked against KLM Royal Dutch Airlines' own pages on 18 October 2026.
What does Touriyo charge?
Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.
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