Get help with your JetBlue refund from a Touriyo agent

• 'For JetBlue refundable fares, cancellations are permitted any time prior to the scheduled departure for a full refund to the original form of payment.'
• Partially used: refund equals the one-way fare of the cancelled portion.
• Missed refundable flight: value converted to travel credit valid 12 months from original ticketing date.
• JetBlue travel credit: valid 12 months from original ticketing date; usable by anyone (name need not match) for airfare and taxes on jetblue.com or the app and the air portion of JetBlue Vacations; NOT for checked bags, same-day switches, seat fees, pets, unaccompanied-minor or service fees; cannot be transferred between accounts or merged; credits keep their original expiration when a booking paid with credit is cancelled.
• From early 2026 Customer Bill of Rights compensation is issued as TrueBlue points instead of travel credit.
• JetBlue takes refund requests on its own website (jetblue.com).

Contact page: 'Booked through a travel agent? Reservations made through a travel agency, including online travel agencies (i.e. Priceline, Expedia, etc.), may be self-managed on jetblue.com from the Manage trips page. Please note that there will be a one-time, nonrefundable $50 per-person service fee for JetBlue assistance servicing these types reservations. Skip the fee by managing your existing reservation from the Manage trips page or by contacting your booking source.' Changes FAQ: 'In some instances, changes can be made through the Manage Trips option on jetblue.com. If your trip cannot be managed through Manage Trips, refer back to your original booking source for assistance. Any changes made to third-party bookings by JetBlue will incur a one-time fee of $50 per ticket.' Name corrections on agency bookings: via the agent, or JetBlue for $50. Fares page: 'Same-day switches cannot be completed by agency. Same-day switches can only be completed directly by JetBlue.' Customer Service Plan: 'If you have booked through a third-party travel agent, please make sure that your TrueBlue number is associated with your reservation' (for disruption compensation). Refunds page: for travel not booked directly, contact JetBlue 7+ days after departure about compensation.