Cancel your GOL Linhas Aéreas flight with a Touriyo agent

GOL Linhas Aéreas' own number for the United States

1 855 862 9190Hours GOL Linhas Aéreas publishes: English/Spanish: Monday to Saturday 8h-22h (Brasília time); Portuguese 24 h

Checked against the airline's own pages on 18 October 2026 · all of GOL Linhas Aéreas' channels

Touriyo is an independent travel agency. We are not GOL Linhas Aéreas and we do not act on its behalf. The number on this page reaches Touriyo; GOL Linhas Aéreas' official channel is 1 855 862 9190 (source: www.voegol.com.br/atendimento/contatos-atendimento-online, checked 18 October 2026).

Before anything is cancelled, a Touriyo agent reads your fare rules and tells you what GOL Linhas Aéreas returns: money, a credit or nothing, and by when. If Touriyo issued the ticket, the agent cancels it once you agree. If you bought it from GOL Linhas Aéreas or another agency, the agent explains the rules and points you to the channel that can cancel it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your booking reference and the name on the ticket.
The agent reads the fare rules and tells you what GOL Linhas Aéreas returns: money, a credit or nothing, and by when.
If Touriyo issued the ticket, the agent cancels it once you agree and sends you the confirmation. If you bought it from GOL Linhas Aéreas or another agency, the agent explains the rules and tells you which channel can cancel it.
Touriyo's fee, if any, is charged only when the cancellation is done, and it is never taken out of money the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What GOL Linhas Aéreas publishes about this

'A passagem aérea poderá ser cancelada e reembolsada integralmente sem custo se solicitado em até 24 horas após o recebimento do comprovante de compra e desde que a compra tenha sido realizada pelo menos 7 dias antes da data de embarque.'
Refund before the flight by fare - domestic: Light and Classic 'Reembolso não permitido', Flex 'Reembolso total e sem taxas'; international: Basic, Light, Classic and INSIGNIA Business Classic not refundable, Flex, Premium Economy and INSIGNIA Business Flex 'Reembolso total e sem taxas'.
No fare is refundable after the flight. The boarding tax ('taxa de embarque') is refundable in all fares.
Refunds may be paid as GOL credit or to the original form of payment.
Right after booking: All GOL-operated flights (Brazilian consumer rule applied by GOL): full refund at no cost if requested within 24 hours of receiving the purchase receipt and the purchase was made at least 7 days before departure.

Checked against the airline's own pages on 18 October 2026

Sources: https://www.voegol.com.br/informacoes/cancelamento-e-reembolso, https://www.voegol.com.br/informacoes/tarifas

Contact GOL Linhas Aéreas directly

These are the numbers and pages GOL Linhas Aéreas publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines GOL Linhas Aéreas publishes for the United States

Reservations and customer service: 1 855 862 9190In English, Spanish and Portuguese · Toll-free · Hours GOL Linhas Aéreas publishes: English/Spanish: Monday to Saturday 8h-22h (Brasília time); Portuguese 24 hSource: voegol.com.br

Online, on GOL Linhas Aéreas' own website

Manage a booking: https://www.voegol.com.br
Contact page: https://www.voegol.com.br/atendimento/contatos-atendimento-online
Refund requests: https://www.voegol.com.br/informacoes/cancelamento-e-reembolso
Baggage rules and fees: https://www.voegol.com.br/informacoes/bagagem
Loyalty program: https://www.smiles.com.br/

GOL Linhas Aéreas' lines in other countries (10)

Colombia

Reservations and customer service: 01 800 519 0202In Spanish · Toll-free

Argentina

Reservations and customer service: 0810 266 3131In Spanish · Hours GOL Linhas Aéreas publishes: Mon-Sat 8h-22h (Brasília)

Bolivia

Reservations and customer service: 0800 12 2201In Spanish · Toll-free · Hours GOL Linhas Aéreas publishes: Mon-Sat 8h-22h (Brasília)

Canada

Reservations and customer service: 1 855 862 9190In English, Spanish and Portuguese · Toll-free · Hours GOL Linhas Aéreas publishes: Monday to Saturday 8h-22h (Brasília time)

Costa Rica

Reservations and customer service: 0800 012 2238In Spanish · Toll-free · Hours GOL Linhas Aéreas publishes: Mon-Sat 8h-22h (Brasília)

Dominican Republic

Reservations and customer service: 1 888 751 9004In Spanish · Toll-free · Hours GOL Linhas Aéreas publishes: Mon-Sat 8h-22h (Brasília)

Paraguay

Reservations and customer service: 0098 001 110576In Spanish · Toll-free · Hours GOL Linhas Aéreas publishes: Mon-Sat 8h-22h (Brasília)

Uruguay

Reservations and customer service: 000 4019 0895In Spanish · Toll-free · Hours GOL Linhas Aéreas publishes: Mon-Sat 8h-22h (Brasília)

Venezuela

Reservations and customer service: 0800 339 6396In Spanish · Toll-free · Hours GOL Linhas Aéreas publishes: Mon-Sat 8h-22h (Brasília)

Lines GOL Linhas Aéreas publishes for all other countries

Reservations and customer service: +55 11 3913 2027In Portuguese, English and Spanish · Hours GOL Linhas Aéreas publishes: Portuguese 24 h; English and Spanish Mon-Sat 8h-22h (Brasília)

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other GOL Linhas Aéreas ticket: explain GOL Linhas Aéreas' published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that GOL Linhas Aéreas or another agency issued: only the issuer can.
Decide or speed up a refund: GOL Linhas Aéreas decides and pays it.

What GOL Linhas Aéreas publishes about tickets bought through an agency

Values apply only to GOL-operated flights; partner-operated flights follow partner rules ('Conheça as regras e custos de voos operados por parceiros').

Sources: voegol.com.br · checked on 18 October 2026

Questions people ask

Will I get my money back if I cancel a GOL Linhas Aéreas ticket?

It depends on the fare and on GOL Linhas Aéreas' rules. GOL Linhas Aéreas publishes: 'A passagem aérea poderá ser cancelada e reembolsada integralmente sem custo se solicitado em até 24 horas após o recebimento do comprovante de compra e desde que a compra tenha sido realizada pelo menos 7 dias antes da data de embarque.' Refund before the flight by fare - domestic: Light and Classic 'Reembolso não permitido', Flex 'Reembolso total e sem taxas'; international: Basic, Light, Classic and INSIGNIA Business Classic not refundable, Flex, Premium Economy and INSIGNIA Business Flex 'Reembolso total e sem taxas'. A Touriyo agent reads your ticket's rules before anything is cancelled.

What does GOL Linhas Aéreas publish about cancelling right after booking?

All GOL-operated flights (Brazilian consumer rule applied by GOL): full refund at no cost if requested within 24 hours of receiving the purchase receipt and the purchase was made at least 7 days before departure.

Can Touriyo cancel a ticket I bought directly from GOL Linhas Aéreas?

No. Only GOL Linhas Aéreas can cancel a ticket it issued, and only the issuing agency can cancel one bought from an agency. A Touriyo agent explains GOL Linhas Aéreas' published rules, points you to the right channel and, if a new ticket works out better, can book it for you.

What does Touriyo charge to cancel?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only when the cancellation is done. If your fare returns nothing, the agent tells you first and you can decide not to go ahead.

Can I cancel directly with GOL Linhas Aéreas?

Yes, through GOL Linhas Aéreas' own channels listed on this page, at no agency cost.

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