Get help with your Austrian Airlines refund from a Touriyo agent

Austrian Airlines' own number for the United States

+43517663100Hours Austrian Airlines publishes: Monday to Friday 00:00-24:00

Checked against the airline's own pages on 18 October 2026 · all of Austrian Airlines' channels

Touriyo is an independent travel agency. We are not Austrian Airlines and we do not act on its behalf. The number on this page reaches Touriyo; Austrian Airlines' official channel is +18006453880 (source: www.austrian.com/us/en/contact, checked 18 October 2026).

A refund is Austrian Airlines' decision and Austrian Airlines' money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Austrian Airlines' published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your ticket number or booking reference.
The agent checks Austrian Airlines' published refund rules for your fare, including what applies when the airline cancels or changes your flight.
If Touriyo issued the ticket, we request the refund from Austrian Airlines and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
Austrian Airlines decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What Austrian Airlines publishes about this

Light, Comfort: not refundable. Comfort Plus, Comfort Green: partly refundable.
Flex: refundable (same labels in Economy, Premium Economy and Business).
'You will find more detailed information during booking on austrian.com.'
Austrian Airlines takes refund requests on its own website (austrian.com).

Checked against the airline's own pages on 18 October 2026

Sources: https://www.austrian.com/us/en/economy-tariffs, https://www.austrian.com/us/en/premium-economy-tariffs, https://www.austrian.com/us/en/business-tariffs, https://www.austrian.com/us/en/contact, https://www.austrian.com/us/en/legal/passenger-rights, https://www.austrian.com/us/en/legal/conditions-of-carriage, https://www.austrian.com/us/en/footer-pages/help-and-contact/contact-form-refund

Contact Austrian Airlines directly

These are the numbers and pages Austrian Airlines publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines Austrian Airlines publishes for the United States

Reservations and customer service: +18006453880In English · Toll-freeSource: austrian.com
Reservations and customer service: +43517663100In English · Hours Austrian Airlines publishes: Monday to Friday 00:00-24:00Source: austrian.com
Loyalty program: +18005816400In English · Toll-freeSource: austrian.com

Online, on Austrian Airlines' own website

Manage a booking: https://www.austrian.com/us/en/profile/login
Online check-in: https://www.austrian.com/us/en/check-in
Contact page: https://www.austrian.com/us/en/contact
Chat: https://www.austrian.com/digitalassistant/deeplink?start=liveagent&language=en
Refund requests: https://www.austrian.com/us/en/footer-pages/help-and-contact/contact-form-refund
Baggage rules and fees: https://www.austrian.com/us/en/free-baggage
Group bookings: https://www.austrian.com/us/en/group-travel
Loyalty program: https://www.miles-and-more.com

Austrian Airlines' lines in other countries (3)

Austria

Reservations and customer service: +43517661000In German and English
Reservations and customer service: +43517663000In German · Hours Austrian Airlines publishes: Monday to Friday 08:00-20:00; Saturday and Sunday 10:30-19:00
Loyalty program: +43517661011In German

Spain

Reservations and customer service: +34800000231In Spanish · Toll-free
Reservations and customer service: +43517663100In Spanish · Hours Austrian Airlines publishes: Monday to Friday 00:00-24:00
Loyalty program: +34800000830In Spanish · Toll-free

United Kingdom

Reservations and customer service: +442076608190In English
Reservations and customer service: +43517663100In English · Hours Austrian Airlines publishes: Monday to Friday 00:00-24:00
Loyalty program: +443719459737In English

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other Austrian Airlines ticket: explain Austrian Airlines' published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that Austrian Airlines or another agency issued: only the issuer can.
Decide or speed up a refund: Austrian Airlines decides and pays it.

What Austrian Airlines publishes about tickets bought through an agency

What Austrian states (second look, 18-oct-2026): the refund enquiry page says 'If you purchased your ticket online at austrian.com or at a Austrian Airlines Office, the refund will be made automatically and there is no need for any further action. For tickets booked via a travel agency or any other third-party portal, please get in touch with them.' The Terms of Carriage say tickets are not transferable (3.1.2) and that the conditions for rebooking or refund depend on the fare (3.1.3). The 'Service fees' page says the ticket service charge depends on the booking channel (online, call centre or travel agencies) and is shown on the ticket; the passenger-rights page says that when booking through an EU travel agency the passenger is entitled to neutral and correct information from the reservation system, including the airline actually operating the flight. No other agency-specific rule was found.

Sources: austrian.com · checked on 18 October 2026

Questions people ask

Does Touriyo decide Austrian Airlines refunds?

No. Only Austrian Airlines decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Austrian Airlines' published rules and files the request for tickets Touriyo issued.

Which Austrian Airlines tickets are refundable?

Light, Comfort: not refundable. Comfort Plus, Comfort Green: partly refundable. Checked against Austrian Airlines' own pages on 18 October 2026.

What does Touriyo charge?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.

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