Cancel your LATAM Airlines flight with a Touriyo agent

• Only the Full fares (Full, Premium Economy Full, Premium Business Full) list 'Devolución total antes del vuelo' (full refund before the flight); Basic, Light and Standard fares do not list a refund attribute.
• For flights cancelled or significantly rescheduled by LATAM the passenger may rebook, request a refund of the ticket value or buy other LATAM services.
• Colombia: retracto for purchases made online or at a distance within 5 business days of purchase and at least 5 days before departure, full refund with no retention except the non-refundable 'tarifa administrativa'; desistimiento with at least 24 hours' notice before the flight, LATAM may retain up to 10% of the fare (excluding taxes and administrative fee), not applicable to promotional fares; when bought through a travel agency the agency makes the refund; refunds under these rights within 15 calendar days.
• USA (customer service plan): refunds to the original form of payment within 7 business days for card purchases and 20 days for cash/cheque, including unused optional services on oversold, significantly delayed or cancelled flights; duplicate-ticket or death refunds must go through the Contact Center.
• Right after booking: Flights operated by LATAM to, from or within the United States (customer service plan, item 5): 'LATAM will allow reservations purchased to be canceled without charges, for at least 24 hours after the reservation is made if the reservation is made one week or more prior to the flight's scheduled departure.' Refund of those cancellations within 7 business days (card) / 20 days (cash or cheque).

LATAM's Colombian rights page states that when the purchase was made through a travel agency, the agency is responsible for the refund under retracto/desistimiento ('Cuando tu compra haya sido realizada por medio de una agencia de viajes, esta será la encargada de realizarte la devolución que corresponda'), and that name errors can be reported 'a la aerolínea o agencia de viajes' for correction. The US customer service plan says that for bookings made through a travel agency LATAM will contact the agency, which in turn contacts the passenger, unless direct contact details were added to the booking. The corporate groups channel explicitly excludes travel agencies as intermediaries.