Cancel your Cathay Pacific flight with a Touriyo agent

Cathay Pacific publishes phone lines for specific services in the United States, listed below with all its channels. Its general channel is its website:

Cathay Pacific's own websitecathaypacific.com

Checked against the airline's own pages on 18 October 2026 · all of Cathay Pacific's channels

Touriyo is an independent travel agency. We are not Cathay Pacific and we do not act on its behalf. The number on this page reaches Touriyo.

Before anything is cancelled, a Touriyo agent reads your fare rules and tells you what Cathay Pacific returns: money, a credit or nothing, and by when. If Touriyo issued the ticket, the agent cancels it once you agree. If you bought it from Cathay Pacific or another agency, the agent explains the rules and points you to the channel that can cancel it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your booking reference and the name on the ticket.
The agent reads the fare rules and tells you what Cathay Pacific returns: money, a credit or nothing, and by when.
If Touriyo issued the ticket, the agent cancels it once you agree and sends you the confirmation. If you bought it from Cathay Pacific or another agency, the agent explains the rules and tells you which channel can cancel it.
Touriyo's fee, if any, is charged only when the cancellation is done, and it is never taken out of money the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What Cathay Pacific publishes about this

'If you booked through Cathay Pacific - on our website, mobile app or through Customer Care - the fastest way to cancel or organise a refund is to log into Manage Booking.
If you purchased your ticket through a travel agent - please contact them directly to organise your cancellation.
We are unable to process refunds for these bookings.'
Fully unused award tickets can be refunded online; partially used award tickets are not refundable.
Right after booking: 'For online bookings made via our US website, and seven days before departure, you may cancel the paid reservations within 24 hours after the booking creation date for a full refund via Manage Booking.' Separately, Cathay members who bought through Cathay's website, app or WeChat mini programme can cancel free of charge within 24 hours via Manage Booking ('24-hour free cancellation').

Checked against the airline's own pages on 18 October 2026

Sources: https://www.cathaypacific.com/cx/en_US/faqs/manage-your-booking/rebook-cancel-your-flight-and-refund/how-can-i-request-for-cancellation-and-refund.html, https://www.cathaypacific.com/cx/en_US/faqs/manage-your-booking/rebook-cancel-your-flight-and-refund/within-what-range-of-time-can-i-cancel-a-reservation-without-a-penalty.html

Contact Cathay Pacific directly

These are the numbers and pages Cathay Pacific publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines Cathay Pacific publishes for the United States

Accessibility and special assistance: 1 (833) 933-2244Toll-freeSource: cathaypacific.com

Online, on Cathay Pacific's own website

Contact page: https://www.cathaypacific.com/cx/en_US/contact-us.html
Refund requests: https://www.cathaypacific.com/cx/en_US/faqs/manage-your-booking/rebook-cancel-your-flight-and-refund/how-can-i-request-for-cancellation-and-refund.html
Baggage rules and fees: https://www.cathaypacific.com/cx/en_US/faqs/baggage/check-in-baggage-allowance/what-is-my-free-checked-baggage-allowance.html
Loyalty program: https://www.cathaypacific.com/cx/en_US/membership.html

Cathay Pacific's lines in other countries (6)

Hong Kong SAR China

Holiday packages: +852 2747 3333

Colombia

Phone line: +57 1 620 3515

Mexico

Reservations and customer service: +52 55 9000 2560

Spain

Phone line: +34 800 000 163Toll-free

United Kingdom

Phone line: +44 20 7660 8992

India

Reservations and customer service: 000-800-040-5011In English and Hindi · Toll-free · Hours Cathay Pacific publishes: English: 24 hours a day, 7 days a week; Hindi: Mon-Sat 09:30-17:30; Sun & Public holiday: Closed

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other Cathay Pacific ticket: explain Cathay Pacific's published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that Cathay Pacific or another agency issued: only the issuer can.
Decide or speed up a refund: Cathay Pacific decides and pays it.

What Cathay Pacific publishes about tickets bought through an agency

Contact page note: 'If you booked through a travel agent, please contact your agency directly to make changes. If you booked through cathaypacific.com, changes can be done through Manage booking.' Refund FAQ: agency tickets must be cancelled through the agent - 'We are unable to process refunds for these bookings.' Name corrections for agency tickets also go through the agent. India publishes a separate Travel Agency toll-free line (000-800-040-5012).

Sources: cathaypacific.com · checked on 18 October 2026

Questions people ask

Will I get my money back if I cancel a Cathay Pacific ticket?

It depends on the fare and on Cathay Pacific's rules. Cathay Pacific publishes: 'If you booked through Cathay Pacific - on our website, mobile app or through Customer Care - the fastest way to cancel or organise a refund is to log into Manage Booking. If you purchased your ticket through a travel agent - please contact them directly to organise your cancellation. A Touriyo agent reads your ticket's rules before anything is cancelled.

What does Cathay Pacific publish about cancelling right after booking?

'For online bookings made via our US website, and seven days before departure, you may cancel the paid reservations within 24 hours after the booking creation date for a full refund via Manage Booking.' Separately, Cathay members who bought through Cathay's website, app or WeChat mini programme can cancel free of charge within 24 hours via Manage Booking ('24-hour free cancellation').

Can Touriyo cancel a ticket I bought directly from Cathay Pacific?

No. Only Cathay Pacific can cancel a ticket it issued, and only the issuing agency can cancel one bought from an agency. A Touriyo agent explains Cathay Pacific's published rules, points you to the right channel and, if a new ticket works out better, can book it for you.

What does Touriyo charge to cancel?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only when the cancellation is done. If your fare returns nothing, the agent tells you first and you can decide not to go ahead.

Can I cancel directly with Cathay Pacific?

Yes, through Cathay Pacific's own channels listed on this page, at no agency cost.

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