Get help with your Avelo Airlines refund from a Touriyo agent

Avelo Airlines' own number for the United States

Checked against the airline's own pages on 18 October 2026 · all of Avelo Airlines' channels

Touriyo is an independent travel agency. We are not Avelo Airlines and we do not act on its behalf. The number on this page reaches Touriyo; Avelo Airlines' official channel is (346) 616-9500 (source: www.aveloair.com/help/manage-your-trip, checked 18 October 2026).

A refund is Avelo Airlines' decision and Avelo Airlines' money: Touriyo cannot promise one. A Touriyo agent reads your ticket against Avelo Airlines' published rules and tells you whether it qualifies. If Touriyo issued the ticket, we request the refund and follow it up; if you bought it elsewhere, the agent explains where and how to ask for it.

Call us to book, change or cancel+1 888 576 3080

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

We are an independent travel agency, not the airline.

Or we call you

Touriyo's service fee is quoted on the call, before you pay, based on the airline's rules for your ticket, in one total with what the airline charges. It is charged only when the service is confirmed. No Touriyo fee when the airline cancelled or significantly changed your flight. The price you confirm is the price you pay.See all our service fees

Touriyo agents answer Monday to Sunday, 8 am to 11 pm US Eastern Time.

How it works with Touriyo

Call with your ticket number or booking reference.
The agent checks Avelo Airlines' published refund rules for your fare, including what applies when the airline cancels or changes your flight.
If Touriyo issued the ticket, we request the refund from Avelo Airlines and follow it up. If you bought it elsewhere, the agent tells you where and how to ask for it.
Avelo Airlines decides and pays refunds on its tickets. Touriyo's fee is never deducted from a refund the airline owes you.

The total, including the airline's charges and Touriyo's fee, is quoted before any card is taken. Refunds owed by the airline are never reduced by our fee.

What Avelo Airlines publishes about this

No refundable fares; AveloFlex only waives the change/cancel fee (credit is still Avelo Cash less the AveloFlex fee).
Refund requests: 'The fastest way to submit your refund request is by calling our Customer Solutions Center at (346) 616-9500.'
Involuntary significant change: option to 'cancel your reservation without penalty and receive a refund to the original form of payment'.
Avelo Cash: 'an electronic credit in a specified dollar amount valid for the purchase of Avelo products and services for a specified period from the date of issuance... not to exceed... one (1) year from the booking date for Customer-initiated changes/cancellations'; 'Reservations, and any Avelo Cash issued for unused Reservations or as compensation, are nontransferable unless specified explicitly.'
Avelo Airlines takes refund requests on its own website (aveloair.com).

Checked against the airline's own pages on 18 October 2026

Sources: https://www.aveloair.com/help/refunds-and-avelo-cash, https://www.aveloair.com/contract-of-carriage, https://www.aveloair.com/customer-service-commitment, https://www.aveloair.com/help/manage-your-trip

Contact Avelo Airlines directly

These are the numbers and pages Avelo Airlines publishes, copied exactly as the airline shows them. They are not Touriyo's.

Lines Avelo Airlines publishes for the United States

Reservations and customer service: (346) 616-9500Source: aveloair.com

Online, on Avelo Airlines' own website

Manage a booking: https://www.aveloair.com/my-account#/manage-trip
Online check-in: https://www.aveloair.com/online-checkin/checkin/
Contact page: https://www.aveloair.com/contact-us
Refund requests: https://www.aveloair.com/help/refunds-and-avelo-cash
Baggage rules and fees: https://www.aveloair.com/optional-services
Loyalty program: https://www.aveloair.com/rewards-terms-and-conditions

Checked against the airline's own pages on 18 October 2026

Tickets bought through an agency: what Touriyo can and cannot do

What Touriyo can do

Change, cancel, request refunds and add bags on tickets Touriyo issued.
On any other Avelo Airlines ticket: explain Avelo Airlines' published rules, tell you which channel can help and book a new ticket if that works out better.

What Touriyo cannot do

Change, cancel or refund a ticket that Avelo Airlines or another agency issued: only the issuer can.
Decide or speed up a refund: Avelo Airlines decides and pays it.

What Avelo Airlines publishes about tickets bought through an agency

The commitment says fares bought by phone may be higher than online; all self-service is via Manage Trips.

Sources: aveloair.com · checked on 18 October 2026

Questions people ask

Does Touriyo decide Avelo Airlines refunds?

No. Only Avelo Airlines decides and pays refunds on its tickets. A Touriyo agent checks whether your ticket qualifies under Avelo Airlines' published rules and files the request for tickets Touriyo issued.

Which Avelo Airlines tickets are refundable?

No refundable fares; AveloFlex only waives the change/cancel fee (credit is still Avelo Cash less the AveloFlex fee). Refund requests: 'The fastest way to submit your refund request is by calling our Customer Solutions Center at (346) 616-9500.' Checked against Avelo Airlines' own pages on 18 October 2026.

What happens to the value of an Avelo Airlines ticket that is not refunded in money?

Avelo Cash: 'an electronic credit in a specified dollar amount valid for the purchase of Avelo products and services for a specified period from the date of issuance... not to exceed... one (1) year from the booking date for Customer-initiated changes/cancellations'; 'Reservations, and any Avelo Cash issued for unused Reservations or as compensation, are nontransferable unless specified explicitly.' Checked against Avelo Airlines' own pages on 18 October 2026.

What does Touriyo charge?

Touriyo's fee is quoted on the call from the airline's rules, in one total before you pay, and it is charged only once the request is filed. A refund owed by the airline is never reduced by our fee.

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