Start with us
Most problems are solved fastest by writing to the team that handles your booking. Send your booking reference and what went wrong, by WhatsApp or email. A person answers, not a bot.
Grievance Officer
If that does not resolve it, you can escalate to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules 2020.
We acknowledge every complaint within 48 hours of receiving it, and we aim to resolve it within one month, which is the period those Rules allow.
PENDIENTE: falta el nombre, el correo y el teléfono del Oficial de Reclamos. Las Consumer Protection (E-Commerce) Rules 2020 obligan a publicarlos, con nombre propio. Sin eso, esta página no cumple.
If we still cannot agree
You can take the matter to the National Consumer Helpline or to the consumer commission for your district under the Consumer Protection Act 2019. Using our process first does not take that right away from you.